Tier 1 Technical Support
Remote, ME USA • Part-Time
About the Job:
Maintain a high level of customer satisfaction by providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software. This position will be remote, working from home. The position is temporary with the possibility of becoming permanent.
Position Responsibilities/Essential Functions:
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Provide first-level support for requests coming into company help desk via phone and email
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Provide assistance to associates and troubleshoot issues related to hardware and software
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Install and upgrade software
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Perform hardware installations
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Other duties as assigned by management.
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Must be able to work from home with a quiet environment and stable internet connection
Position Requirements:
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Experience with Microsoft Office
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Basic Networking fundamentals
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High School Diploma or GED
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Customer Service Experience
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Proficiency and understanding how to complete essential responsibilities of job with minimal training
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Ability to multitask in a fast-paced environment
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Professional appearance and strong written and verbal communication skills
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Ability to work well both individually and in a team environment
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Demonstrate strong analytic and problem-solving skills
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Must have flexible schedule including the ability to work Monday through Friday between 7am until 7pm. Will require ability to work some weekends and holidays or varied hours depending on needs of department.
Physical Demands and Working Conditions:
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Normal office environment not subject to extremes in temperature, noise, etc
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Frequent interruptions to assist employees and customers in person and on the telephone
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May spend extended periods of time at the computer terminal, at desk, or on the telephone and operating other office equipment requiring eye-hand coordination and finger dexterity.
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Ability to lift typical computer equipment including, but not limited to, PCs, servers, monitors, etc.
Interested Candidates Should Send Their Resume to: HR@onebridgeconsulting.net